Confidentiality and protection of personal information policy

The purpose of this Privacy Policy (“Policy”) is to inform you about our privacy practices, the types of personal information we may collect and how we use it, disclose it, Let’s store and secure them.

Data collected

In this Policy, “personal information” means any information, used alone or in combination with others, that would allow you to be identified, contacted or located.

During your visit to www.elcom-radio.com, certain information is automatically collected via the Google Analytics tool:

  • IP adress
  • Location, age, gender
  • Hardware and software details
  • Content that the user consults on our site
  • Links a user clicks on when going to the site

Other information is also collected non-automatically via contact forms. This includes the following data:

  • Firstname name
  • E-mail
  • Phone number

It is important to note that your financial information, such as your banking details or your credit card information, is not collected, processed or stored by Elcom-radio. For more information on the collection, processing or retention of this information, you can refer to the conditions and policies of our partners.

Use of data

We only collect data that helps us achieve the purpose set out in this Policy. We will not collect additional data without first informing you.

We use this data in particular to:

  • Carry out contracts
  • Send promotional offers and targeted communications via our newsletter
  • Carry out statistical analyzes to improve the site
  • Follow up with you
  • As part of a data security protocol

Security measures

The personal information we collect is stored in a secure and controlled environment. People working for us are required to respect the confidentiality of your information. To ensure the security of your personal information, we use the following measures:

  • SSL/TLS protocol SET protocol
  • Access management – authorized person
  • Access management – data subject
  • Double authentication
  • Network monitoring software
  • Computer backup
  • Login password
  • Password management software
  • Firewall

International transfer of collected data

User data may be accessed, processed or collected in the following countries: Canada and with respect to our website, from any country where the user is located.

Security incident management

In the event of a leak of your personal data, we will keep you informed and report the incident to the Commission d’access à l’information du Québec, in accordance with Law 25.

Duration of data use

We store personal data for an unlimited period. You can contact us if you wish to modify your personal data, delete it or anonymize it.

Rights of access, opposition and withdrawal

If you are a resident of Quebec, in accordance with Law 25, you benefit from specific rights regarding your personal data:

  • Right to be informed
  • Permission to access
  • Right to rectification
  • Right to data portability

You have the right to object to the use of your data and to withdraw it. You can also view or modify them. To exercise these rights, contact our personal data protection manager:

Alex Tosi, General manager
atosi@elcom-radio.com
819-874-2227

You can visit our site without revealing your identity. However, some features require the collection of personal data. You always have the choice not to provide this information.

Law 25 specifies that people under the age of 14 are considered minors for the purposes of data collection. Their personal information cannot be collected from them without the consent of the holder of parental authority or guardian, except when this collection will clearly be for the benefit of this minor.

External links

This Policy applies to our site. However, we would like to clarify that the obligations described in this Policy do not cover third party websites, which offer their own privacy policies over which we have no control.

Legislation

Elcom-radio.com strictly complies with Quebec law 25 regarding the protection of personal data. We are committed to respecting the legislative provisions set out in Canadian legislation. We undertake not to sell or share your data with third parties unless required by law or in the event of legal proceedings.

 

Last updated: January 26, 2024